Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

It takes only one bad customer service call–one mind-numbing, seemingly endless call–to threaten to ruin someone’s day. Could artificial intelligence offer an alternative? A new survey commissioned by ...