ISM President Barton Goldenberg plots out an effective digital transformation roadmap with 5 key building blocks to drive CX excellence in this clip from his keynote at CRM evolution 2019. See more ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Software as a Service CRM implementations require more than just SaaS to succeed. SaaS customer relationship management must be integrated with other applications and data sources. The goal of SaaS ...

Advanced CRM/Loyalty is the top priority for more than 75% of retailers who responded to a recent IHL survey. Implementing a successful CRM strategy in today’s mobile and social marketplace is ...

The increase in adoption of social media across media, high-tech, consumer goods, and retail sectors has been prolific during the past few years, and is set to expand into other industries during the ...

Contact consolidation is not for the lighthearted. For years, contact center management has been attempting to control costs by reducing the number of agents, physical sites and consolidating software ...