Monique Danao is a highly experienced journalist, editor, and copywriter with an extensive background in B2B SaaS technology. Her work has been published in Forbes Advisor, Decential, Canva, 99Designs ...

Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...

NICE Systems (NASDAQ: NICE) today announced the introduction of its Customer Engagement Analytics platform, the industry's first to combine interaction and transaction analytics. The platform allows ...

The use of artificial intelligence (AI) has significantly enhanced customer journey mapping, allowing businesses to gain deeper insights into customer interactions. Through AI-driven analysis, ...

dunnhumby and Winsight Grocery Business to Host Webinar on “Building Your Customer Engagement Strategy for 2025” on October 2, 2019 Winsight Grocery Business’ Jon Springer will join dunnhumby’s David ...