Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

A worker hands a bag of food to a customer in a car at a restaurant drive-thru - EAKARAT BUANOI/Shutterstock When it comes to fast food, speed is the name of the game. After all, the entire genre of ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Fast food work is a tough job — ask anyone who's done it. Not only is the pace often breakneck, but you end up taking abuse from more customers than you can count. A video showing a man berating a ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

Dude, Where’s My Order? "The customer is always right" — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who's ...

Stacey Leasca is an award-winning journalist with nearly two decades of newsroom experience. She is also the co-founder of Be a Travel Writer, an online course for the next generation of travel ...

Are fast food and vending machines about food at all, or about fast data? Tech companies have led the way in consumer surveillance, and fast-food chains and vending machine companies alike are taking ...

Chick-fil-A has the best food, best customer service, and cleanest bathrooms in American fast food, according to Business Insider readers.