Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

With today’s speed of innovation, the modern workplace is rapidly transitioning toward digitizing business operations. According to the results of a Foundry study, “93% of organizations have adopted, ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Welcome to No Jitter's Number of the Month, where we dig deeper into the research and data that's shaping the communications technology industry. This month, we look at a report from Coveo which ...