At the height of the COVID-19 pandemic, when most companies shifted the majority of their contact center employees to work-from-home agents, dashboards and notifications for managing contact center ...

Of course you like them; you hired them. And of course you're rooting for them – they work on your behalf every day. If your small business is like many others, you run a tightly knit operation that ...

Setting employee and team performance goals is an essential responsibility for business owners and managers. However, measuring and improving an employee’s performance can be complex and daunting, ...

Introduction Supply support activities (SSAs) are critical components of Army sustainment and the supply chain. However, ...

In this day and age when healthcare provider organizations are constantly getting slammed by black hat hackers, CIOs and CISOs need to keep a sharp eye on all the cybersecurity efforts underway and on ...

If you’re an early-stage SaaS founder, chances are you’re staring at a dashboard full of numbers and still feeling unsure. MRR is going up, churn looks “okay,” someone mentioned LTV in your last ...

Companies are always looking for ways to boost employee performance and financial success. One widely used strategy centers around improving employee engagement. The belief is that nurturing engaged, ...

As logistics networks grow more complex, warehouse leaders are often inundated with data but lack clarity on where to focus. Easy Metrics AI Agents address this challenge by using artificial ...