What is KCS ® and how is it different? KCS (Knowledge Centered Service) is a methodology and a set of practices that puts knowledge at the core of your organization. It’s usually very different to how ...
KCS, or Knowledge-Centered Service, is a methodology that allows organizations to consistently capture information and maintain an up-to-date resource for customer-facing employees. When organizations ...
Brian serves as a Regional Sales Manager and Global Support Evangelist at SearchUnify. He is also a Knowledge-Centered Service (KCS) Certified Practitioner, bringing over 15 years of experience ...
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