Use External Phone Number Mask is one of the Calling Party representations that can be configured in the Route List Details. The external phone number mask of the calling party is normally used for ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

CALIFORNIA (KABC) -- Verizon customers across California saw disruptions in service Tuesday afternoon after a call routing issue impacted many parts of the state, the company said. Many customers took ...

The inbound call routing portion of the gateway has a Calling Search Space (CSS) which can restrict the internal phone numbers in which the call can be routed. This CSS can be configured so the only ...

The ability to route calls might seem mundane when compared to the dangerous drama of fires, earthquakes and other disasters. But for Tina Mathieu, deputy director of the Utah Communications Authority ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

Getting your Trinity Audio player ready... Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the ...

Hawaiʻi Department of Commerce and Consumer Affairs launched its new centralized toll-free phone number, 1-844-808-DCCA (3222 ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

AUSTIN (KXAN) — Come Oct. 1, the Austin Police Department will more carefully be looking at how it responds to non-emergency calls and who it designates to send to one of these reports, due to ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).