Look Up. Look People in the Eye. Smile. It shouldn’t be radical, but it’s becoming so. I’ve been thinking a lot lately about something I started noticing, specifically in 2018. We hired two people ...

Smiles are strange things. People use them when they are happy, yes, but also when they are uncomfortable, bored, anxious, or trying to be polite. Sometimes a smile has nothing to do with joy at all.