What separates a good manager from a great leader? It's not just results; it's the ability to inspire, adapt and bring out the best in others. Great leaders don't simply oversee work; they set the ...

Not keen on your boss? You are not alone. Most people are unimpressed with their bosses. For example, a Society for Human Resource Management survey concluded that “84 percent of U.S. workers say ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

A boss or manager can make or break a workplace, and there's likely no one who knows this better than Margaret Andrews, leadership expert, academic leader, instructor and author of Manage Yourself to ...

Dozens of promising characteristics have been parlayed in the literature on managers. As an example, high on most lists is being visionary in forecasting new opportunities, a quality critical for ...

Organizations are all facing the challenge of staying relevant in the face of today's ever-changing business landscape. From the evolving digitization of products, workforce challenges or the use of ...

These traits of leadership were listed in a handout distributed at FFA Leadership Camp: 1. Honesty: Leaders value this trait in themselves and seek it out in others. You rarely need to remind them to ...

A decade ago, I spearheaded my organization’s strategic expansion into a new Eurasian market. Almost immediately, it became evident that our conventional playbook was inadequate. Success in this ...

Executive empathy isn’t just a “nice-to-have” in today’s world. It’s a strategic imperative. Here’s why — and how leaders can put it into practice. Empathy is no longer a leadership luxury — it’s a ...