Customer satisfaction should be every brand’s North Star, guiding companies as they work to exceed customer expectations. Most brands use CSAT (Customer Satisfaction Score) to measure how satisfied ...
Every contact center provider tells me that customer satisfaction scores (CSAT) matters, but every customer service interaction confirms the opposite. This observation caused me to write “CX Doesn’t ...
LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...
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