Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Before Alex Lowery graduated from high school, he knew what he wanted to do careerwise, but to get there he needed some help. Before long he was introduced to a statewide program called ND Career ...

This framework gives organizations the structure and strategy they’ve been missing. When systems, leaders, and teams ...

Artificial intelligence (AI) has made a significant impact in the last few years, and AI has the potential to significantly impact the next generation of workers in both a positive and negative way as ...

While America’s public sector labor market is experiencing rapid change due to ongoing societal shifts and evolving skill requirements, shifting workforce dynamics have been at play for a long time.

The New York Association of Training and Employment Professionals (NYATEP) is offering a tool to survey and help address workforce inequities statewide. The Statewide Workforce Equity Analysis Tool, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The concept of working remote is nothing new, but it surely ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

From the Great Resignation to the Great Rethink and now the Great Reset, companies have seen—and continue to experience—major workforce challenges over the past two years. At the same time, companies ...