Synaptics provides this support portal to try and answer common questions you might have about DisplayLink technology. However we cannot provide product specific support.

Please check with your host controller manufacturer, or laptop manufacturer, for updated USB 3.0 host controller drivers. Also, please make sure you are using the most recent DisplayLink host software.

When a DisplayLink device is plugged into a computer, the host software checks the version of the DisplayLink chip firmware and if it matches the host software version, it just boots as normal.

DisplayLink software can be installed from Windows Update. Alternatively, the software can be downloaded and installed from the DisplayLink website following the steps below.

The wireless USB link is not part of the DisplayLink technology and will need separate drivers to be installed. Check that the USB cable works with other devices.

There have been some compatibility problems reported between various USB devices and some modern, Thunderbolt equipped platforms due to the ASPM settings. We recommend trying disabling …

DisplayLink offer a stand alone version of the system compatibility check application, which will check if your Windows PC is compatible with DisplayLink software and notify you of any problems found.

Many newer docking stations with DisplayLink are USB-C, which means you can use a USB-C cable to directly connect the dock to the computer. However a USB 3.x or USB 2.0 dock can still be …

DisplayLink software can be used any Ultrabooks, Windows Tablets, Notebooks/Laptops or Desktops. The performance of the software is dependent upon the processing power available, as well as the …

Check that the USB cable works with other devices. If using a USB bus powered device, make sure that the device is connected to an externally powered USB hub (the hub has a USB cable and a power …